Service Assurance
Within the TierOne platform, we possess the resolute capability to overcome any obstacle, freeing communication service providers in their determined quest for business transformation. We leave no roadblock unbroken as we enable them to conquer challenges, redefine customer experiences, and reach unmatched achievements.
Service Assurance is focused on customer service delivery, ensuring that the services are running in accordance with the promised SLA to customers.
”"The impact of TierOne's Service Assurance solution on business operations is nothing short of exceptional"
Business Challenges
- Over the past two decades, Telcos have continuously stumbled in their pursuit of service assurance transformation, leaving behind a trail of failures and missed opportunities
- Telcos have developed siloed systems and custom solutions tailored to specific customers; however, they still struggle to deliver real-time service impact for every customer
- Some software vendors have adopted new technologies like AI/ML but have fallen short of delivering on their promises
Solution
- Automatically recognize any network failure and every customer impact across all domains and vendors with proactive issue resolution and without the need for customization or rules
Results
- Reduce MTTI to 30 minutes
- Reduce MTTR by 40%
- Enhance operational efficiency by effectively managing millions of daily alarms
Proactive Approach
- Prioritize high-value customer issues
- Provide timely updates and keep customers informed about the repair status
- Streamline customer service problem-solving processes
360-Degree Customer Insights
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Integrate data from multiple sources to a common model
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Provide comprehensive service insights to a customers, agents, and operational team
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Enables self-serve and personalized customer support
Automation
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Provide real-time correlation of alarms from any network failure sources across all domains and vendors
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Lead to timely issue identification and shorter resolution times
- Notify customers promptly to minimize support calls
Your turn to make a move
Contact us to schedule a consultation today!